AgilePoint's Jesse Shiah tells Erik Linask the real power of the cloud is in the platform, not the infrastructure, allowing businesses to generate process efficiencies in their business processes.

Tags: Jesse Shiah, AgilePoint, cloud computing, Cloud Expo, Erik Linask, TMC, IaaS, infrastructure as a Service, cloud architecture, BPM, BPO, business process optimization, business process management, business process efficiency, PaaS, platform as a serv

Interviewee: Frank Stinson, Partner and Senior Analyst, IntelliCom Analytics. (Leads the firm's IntelliCom Market Dashboard (IMD) and IntelliCom Market Performance Dashboard (IMPD) research programs.

Tags: : Unified Communications, UC, Session Boarder Controllers, SBCs, SIP, SIP Trunking, IP Telephony, IP Communications, Collaboration, Business Process Optimization, Frank Stinson, IntelliCom Analytics, Peter Bernstein Senior Editor TMCnet.